You can return or exchange any product you have purchased from this e-shop within 14 days from the date of receipt. This excludes custom-made products that are created on demand for the customer, such as products with engraving, which are not eligible for exchange or refund.
You can exchange your item for a product of equal or greater value at an Oxette store by returning the item along with the authenticity card or receipt. The difference in price is paid at the store. Exchanges are only accepted at Oxette stores, and not at any point of sale. You can inquire about the possibility of an exchange by contacting either the store that serves you or the e-shop.
To make a change via e-shop, the process is as follows:
1) Send the product via ELTA Courier with recipient's fee to the address you will find at the end of this page, or use the link "Returns with Box Now” to create your return with Box Now.
2) You choose a product of equal or greater value from our site and inform us of your choice either by email or in a note inside the package you are returning.
3) Once we receive the product you returned, we send you the new product. The new shipment is made with ELTA Courier and has a surcharge of €3,5, or with Box Now and has a surcharge of €2,5. Upon delivery of the new product, you will pay the shipping costs and the price difference of the products (if any). If you do not wish your return to be made via ELTA Courier or Box Now, you can send the product to us with a courier of your choice and at your own expense, and then we will send you the new product free of charge with one of the two options above.
If you would like to inquire about the return or exchange of the products you received, please contact us by phone at +30 2316 0 10000 (Customer Service Department, Monday to Friday 9 am - 5 pm) or via the contact form. For your convenience, please provide your order number and full details.
You can get a refund for online orders returned within 14 days via e-shop. Refunds cannot be made in a physical store. The refund process is as follows:
1) Send the product with a courier company of your choice at your own expense to the address you will find at the end of this page. If your return was made via Box Now from the link on our website, the shipping fee is €2,5 and is deducted from the amount to be refunded. If you send it via ELTA Courier with a charge to our company, the shipping fee is €3,5 and is deducted from the amount to be refunded.
2) Once we receive and check that the product is in its original condition, the refund will be made. If you paid by card or PayPal, the refund will be made the same way you paid. If you paid by cash on delivery or deposit, the refund is made to your bank account within 14 days.
For returns / changes outside of Greece you will have to send the product with a courier company of your choice, and you will bear the shipping costs. If you want to exchange with a new product, the new shipment is made with UPS and has a surcharge of €15 for Europe and €30 for countries outside Europe. If you wish to receive a refund, this will be done in the same way you paid, once we have received the product you are returning.
We advise you to send your returns by secure registered mail and always keep the tracking number of the package until we confirm its receipt. Oxette is not responsible for any loss or damage in transit of your returns. All products are your responsibility from the time you receive them until the time we receive the return.
All returns must be made in their original and complete packaging with authenticity cards, and the products must be in the exact original condition as you received them. All return products are inspected upon receipt.
In case you receive a defective product Oxette offers a full replacement with a new product or a refund. In this case please contact us in order to serve you.
All returns are made to the following address:
“PERIDEO” Company, E-shop Department
Eleftheriou Venizelou 50
Thessaloniki
+30 2310286426
No account yet?
Create an account